Aftersales Simplified. Value Maximised.
We provide the technology, you own the operations
circulo transforms aftercare into profitable, scalable and seamless growth Driver
For brands and repair businesses. Manage repairs, alterations and warranty online and in-store. Onboard expert repair providers or streamline your in-house team. Automate branded communications for customers and partners.
For everyone from entrepreneur to enterprise
Digitise your customer journey and streamline operations. Connect every touchpoint, empower your team, and deliver exceptional service with global deployment, supporting multiple languages and currencies.
Customisable Integrations
Select exactly what your business needs. From essential logistics and payment gateway integrations to full connectivity with your POS, CRM, ERP and WMS, we make it effortless to connect your tech stack for local and global deployment.
our products and features
CIRCUIT: Seamless Repair Journey
Self-Service From Click to Completion in One Interface
- Customers book in repairs online or in-store
- Auto-generated shipping labels and courier bookings
- Instant status updates keep customers informed
- Secure upfront payments or deposits
See Every Order at a Glance
- Real-time tracking of all repair orders
- First-party insights from every interaction
- Route orders to internal team or direct to repair network
- Eliminate lost orders and customer confusion
- Manage all bookings, drop-offs and deliveries
Streamline repairs. Delight customers. Grow your business.
MASTERMIND: Smart Quoting That CONVERTS
Clear Quotes That Convert
- Instant pricing matrix eliminates guesswork
- Customers see exactly what they’re paying for
- Digital quote requests with photo attachments
- Transparent timelines build trust and set expectations
Turn Quotes Into Approved Orders
- Track approvals, declines, and pending decisions
- Gather first-party data to inform future strategies
- Monitor inventory needs based on approved services
- Track and inform standardised pricing
Build trust with transparency. Close more repairs and increase customer lifetime value.
ARCHITECT: Order Management That Works
Every Repair, Always Tracked
- Seamless handoff from approved quote to repair order
- Real-time status updates at both item and service levels
- Instant SMS/email notifications keep customers informed
Empower Your Team
- Shop floor and customer service see the same live data
- Dedicated portal for repair teams, whether in-house or external vendors
- Resolve enquiries instantly with complete information
- Collect valuable first-party data with every interaction
- Track progress from intake to completion
No more chasing updates. No more customer callbacks. Just deeper loyalty and lasting relationships.
PATHFINDER: Repair Excellence at Scale
Trusted Quality Control
- Digital workflow tracking through
- QR / Bar code code scanning
- Time-stamped reporting for precise operational insights
- Scale repairs without sacrificing quality
Optimise Every Aspect
- Connect real-time capacity to accurate quote timelines
- Capture first-party repair data to decrease acquisition costs
- Customise repair workflows to your exact needs
- Track materials and parts usage for inventory control
Master your repair process. Deliver exceptional service. Transform one-time repairs into lifetime value.
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From Warranty to Longevity: Redefining Customer Care Beyond the Guarantee
Read more: From Warranty to Longevity: Redefining Customer Care Beyond the GuaranteeExecutive Summary Traditional warranty programmes are reactive and transactional. As customers demand durability and sustainability, leading brands are rethinking warranty as the foundation for long-term service relationships. Deloitte’s 2024 survey shows that two-thirds of UK consumers consider durability and reparability when purchasing, and…
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How Enterprise Leaders Build Post-Purchase Infrastructure to Drive Customer Lifetime Value
Read more: How Enterprise Leaders Build Post-Purchase Infrastructure to Drive Customer Lifetime ValueExecutive Summary As traditional acquisition and loyalty mechanisms deliver diminishing returns and repeat purchase behaviour becomes harder to sustain, enterprises are placing greater emphasis on retention, reactivation, and customer lifetime value. Post-purchase services such as repair, warranty, resale, and trade-in are increasingly central…
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Customer Lifetime Value Is an Operating Model Issue
Read more: Customer Lifetime Value Is an Operating Model IssueExecutive takeaway Across industries, enterprise research now points to a clear conclusion: customer lifetime value does not stall because customers disengage, but because organisations are not structurally designed to manage the customer relationship beyond the point of sale. This paper synthesises recent cross-industry…
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Beyond the Thank You Page: How Post-Purchase Services Drive CLTV
Read more: Beyond the Thank You Page: How Post-Purchase Services Drive CLTVExecutive Summary The moment a customer checks out is no longer the end of the journey, it is the beginning of a new opportunity. As acquisition costs climb and traditional loyalty programmes struggle to deliver returns, leading brands are turning to post-purchase services…